Shipping Policy

At Pawzura, we work hard to make sure your order gets to you quickly and safely. Please review our shipping guidelines below.

Processing Times

  • Orders are processed within 1–3 business days after payment is confirmed.

  • You’ll receive a confirmation email once your order has been shipped.

Shipping Options & Delivery Times

  • Standard Shipping: 5–10 business days

  • Expedited Shipping: 3–5 business days (where available)

  • International Shipping: Delivery times vary depending on destination (usually 7–15 business days).

Please note: delivery times are estimates and may be affected by factors outside our control, such as customs delays or courier issues.

Shipping Costs

  • Shipping fees are calculated at checkout based on your location and chosen delivery method.

  • From time to time, we may offer free shipping promotions on qualifying orders.

Tracking Your Order

  • Once your order is shipped, you will receive a tracking number via email.

  • You can use this tracking number to follow your package until it arrives at your door.

Shipping Restrictions

  • At this time, we are unable to ship to certain regions due to customs or carrier limitations. If your location is affected, our team will contact you.

  • Large or heavy items may have additional shipping charges, which will be displayed at checkout.

Lost or Delayed Packages

If your package is delayed, lost, or arrives damaged, please contact us immediately at pawdra.shop@outlook.com and we’ll work with the carrier to resolve the issue.

Returns & Refunds

Please see our [Refund & Return Policy] for full details on how to return items.